Support & troubleshooting
When something breaks, you deserve a straight answer and a path forward — not a ticket into the void. Lead with device, version, and steps to reproduce.
- I cannot log in. What should I do?
- Confirm you are on the official PeakGevity app host, reset password via the app flow, and check network/VPN issues. If still blocked, email support with the email on the account.
- My purchase is not recognized
- Open Apple/Google purchase history, confirm the Apple ID / Google account matches the device, then use Restore Purchases in-app if available. Include a screenshot of the receipt (redact unrelated details).
- A workout or meal entry disappeared
- Email support with approximate time, device model, and whether you were offline. We treat data integrity issues as high priority.
- What should I include in a support request?
- Device model, OS version, app version, screenshots, and exact steps. Avoid sending sensitive health information unless necessary — crop when you can.
- How fast will you respond?
- We publish SLAs only when they are operationally real. Until then, prioritize complete reports — they get resolved faster than vague “it broke” tickets.
- Where do I report a security issue?
- Email support with “SECURITY” in the subject line. Do not publicly post exploit details before we can mitigate.
These answers are marketing and support guidance, not legal or medical advice. FAQ structured data (JSON-LD) is emitted on this page for eligible search features — verify with Search Console after launch.
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